Nerds On Site

Frustrations with Technology

It\’s the year 2012, the last time I checked, and yet here are some of the top issues our first-time clients all over are still facing a regular basis:

    • No shared calendars.
      Of course this one is only important if you have team members you work with.

      • One member may be on their own desktop calendar.
      • another operates on a mobile.
      • till another likes and uses and old paper calendar.
    • Many different contact files.

      • The accounting software has the right address, hopefully.
      • The phone contacts have the right phone number.
      • The computer address book has the right email addresses.

      But nothing is centralized with any accuracy.

    • Disjointed customer data.

      • Accounting software has sales data. Only a few have access.
      • Email is in salesperson\’s mailbox. He\’s on vacation.
      • Product information is on the supplier\’s portal. Who knows where the password is.
      • Serial numbers of installed equipment are in good old-fashioned binders. You\’d be surprised how much information is still in non-digital format!
  • Islands of information.

    • Peter keeps track of customer service issues in a Word file.
    • Everyone\’s work schedule is circulated in a spreadsheet.
    • Passwords are safely stored in the accountant\’s smartphone.
  • A mobile experience that isn\’t mobile.

    • Missing contact info.
    • Cannot access office sent items.
    • Cannot preview attachments.
    • Calendar invites don\’t work.

Many business owners just assume that this is the way it must be. You just may want to check out

Leave a Comment

Your email address will not be published.

Scroll to Top