# Nerds On Site - Complete Reference > Nerds On Site is an IT support and cybersecurity company in South Africa, serving businesses and homes since 1995. This document contains the full content reference for all services, locations, FAQs, and blog posts. ## Company Information - Legal name: Nerds On Site Computer Services (Pty) Ltd - Website: https://nerdsonsite.co.za - Toll-free phone: 0800-696-373 - Address: 98 10th St, Menlo Park, Pretoria, Gauteng 0081, South Africa - Hours: Monday-Saturday, 07:00-18:00 - Languages: English, Afrikaans - B-BBEE: Level TWO B-BBEE contributor (Certificate: 01/B-BBEE/2015/01773QSE) - Rating: 4.8/5 based on 116 reviews - Parent company: Nerds On Site (https://www.nerdsonsite.com) ### Service Areas We operate across South Africa with on-site support in: Pretoria, Johannesburg, Sandton, Cape Town, Stellenbosch, Durban, Port Elizabeth, Nelspruit. Remote support is available nationwide. ## All Services ### Managed IT Services URL: https://nerdsonsite.co.za/managed-it-services/ Type: Managed IT Services Category: Business IT Solutions Complete managed IT services for businesses of all sizes. Proactive monitoring, maintenance, and support. ### 24/7/365 Proactive IT Monitoring URL: https://nerdsonsite.co.za/24-7-365-proactive-it-monitoring/ Type: IT Monitoring Category: Business IT Solutions Round-the-clock IT monitoring and alerting to prevent issues before they impact your business. ### Cyber Security URL: https://nerdsonsite.co.za/cyber-security/ Type: Cybersecurity Services Category: Security Protect your business from cyber threats with proven security solutions and best practices. ### Cloud Solutions URL: https://nerdsonsite.co.za/cloud-solutions/ Type: Cloud Computing Category: Cloud Services Cloud migration, management, and support services for Microsoft 365, Azure, and more. ### Disaster Recovery Plans URL: https://nerdsonsite.co.za/disaster-recovery-plans/ Type: Disaster Recovery Category: Business IT Solutions Business continuity and disaster recovery planning to keep your business running. ### IT Help Desk URL: https://nerdsonsite.co.za/it-help-desk/ Type: IT Support Category: Support Services Professional IT help desk support for your team with fast response times. ### IT Outsourcing Services URL: https://nerdsonsite.co.za/it-outsourcing-services/ Type: IT Outsourcing Category: Business IT Solutions Full IT department outsourcing for businesses that want expert support without the overhead. ### IT Assessments and Consulting URL: https://nerdsonsite.co.za/it-assessments-and-consulting/ Type: IT Consulting Category: Consulting Strategic IT assessments and consulting to improve your technology infrastructure. ### Phone System Solutions URL: https://nerdsonsite.co.za/phone-system-solutions/ Type: VoIP Services Category: Communication Modern VoIP and phone system solutions for businesses, including installation and support. ### Internet Services URL: https://nerdsonsite.co.za/internet-services/ Type: Internet Services Category: Connectivity Business internet solutions including fibre, wireless, and backup connectivity. ### Computer Repairs URL: https://nerdsonsite.co.za/home-solutions/ Type: Computer Repair Category: Repair Services Professional computer repair services for homes and businesses across South Africa. ### SME Edge Cybersecurity URL: https://nerdsonsite.co.za/sme-edge/ Type: Zero Trust Cybersecurity Category: SME Security Solutions Enterprise-grade cybersecurity made affordable for small and medium businesses. ## SME Edge Cybersecurity (Detailed) URL: https://nerdsonsite.co.za/sme-edge/ SME Edge is our patented AI-driven Zero Trust cybersecurity package built for small and medium businesses. Over 3 million devices protected globally with zero recorded breaches. ### How it works SME Edge uses "Don't Talk To Strangers" (DTTS) technology - a Zero Trust approach that blocks all network traffic by default and only allows connections verified as safe in real time. Unlike traditional security that tries to block known threats, SME Edge blocks everything and only permits what is known and trusted. ### What's included 1. Don't Talk To Strangers (DTTS): Patented AI-driven Zero Trust networking that verifies every connection in real time. 2. Business grade network equipment: Complete network hardware package configured for security with a 3-year warranty. 3. 100-Point Security Checklist: Security awareness training and full business security setup by our cyber security team. ### Protection - Phishing: Even if someone clicks a phishing link, it won't load because untrusted destinations are blocked. - Ransomware: Ransomware cannot spread through the network because lateral movement is blocked by Zero Trust. - Hackers: The network is invisible to the outside world. Hackers cannot discover your business on the internet. ### Pricing Plans - Small Office Plan: From R3,599/month - security gateway, warranty, training, Zero Trust - Protected Plan: From R4,499/month - adds network cabinet, UPS, Yubikeys, VPN, managed switch - Managed Plan: From R5,999/month - adds dual internet, dual hardware, managed WiFi - Uptime Plan: From R8,499/month - adds 99.999% SLA, cellular failover, network segmentation Pricing is per office location on a 36-month lease. VPN tunneling included for remote workers. ## Frequently Asked Questions ### General IT Support FAQ **Q: What areas do you service in South Africa?** A: We provide IT support services across South Africa, including Pretoria, Johannesburg, Sandton, Cape Town, Stellenbosch, Durban, Port Elizabeth, and Nelspruit. We offer both on-site visits and remote support. **Q: Do you offer emergency IT support?** A: Yes, we provide emergency IT support services. Our team is available to respond to critical IT issues that impact your business operations. Contact us via our toll-free number 0800-696-373 for urgent assistance. **Q: What is the difference between managed IT services and IT outsourcing?** A: Managed IT services involve proactive monitoring and maintenance of your IT infrastructure with a fixed monthly fee. IT outsourcing is a broader arrangement where we handle your entire IT department functions, including strategy, support, and project management. **Q: Do you support both Windows and Mac computers?** A: Yes, our technicians are certified and experienced with both Windows and Mac operating systems. We also support various Linux distributions for business servers. **Q: How quickly can you respond to IT issues?** A: Response times vary based on your service agreement. For managed services clients, we typically respond within 1-4 hours for critical issues. Remote support can often begin within minutes of reporting a problem. **Q: Do you offer services for home users?** A: Yes, we provide computer repair and IT support services for home users through our Home Solutions division. Services include computer repairs, virus removal, data recovery, and network setup. ### Cybersecurity FAQ **Q: What cybersecurity services do you offer?** A: We offer a full range of cybersecurity services including security assessments, firewall management, endpoint protection, email security, security awareness training, and incident response. Our SME Edge package provides enterprise-grade security for small businesses. **Q: How do you protect against ransomware?** A: Our multi-layered approach includes endpoint detection and response (EDR), regular backups with air-gapped copies, email filtering, security awareness training, and network segmentation to minimize the impact of potential attacks. **Q: Do you provide security awareness training?** A: Yes, we offer security awareness training programs for employees, including phishing simulations and best practices education to help reduce human-factor security risks. ### Cloud Solutions FAQ **Q: What cloud platforms do you support?** A: We support major cloud platforms including Microsoft 365, Microsoft Azure, Google Workspace, and AWS. We can help with migration, management, and optimization of your cloud infrastructure. **Q: Can you help migrate our business to the cloud?** A: Yes, we provide full cloud migration services including assessment, planning, data migration, and post-migration support. We ensure minimal downtime and data integrity throughout the process. **Q: Is cloud storage secure for business data?** A: When properly configured, cloud storage is highly secure. We implement encryption, access controls, multi-factor authentication, and backup strategies to protect your business data in the cloud. ### Cyber Security FAQ **Q: What cybersecurity services do you offer?** A: We offer a full range of cybersecurity services including security assessments, firewall management, endpoint protection, email security, security awareness training, and incident response. Our SME Edge package provides enterprise-grade security for small businesses. **Q: How do you protect against ransomware?** A: Our multi-layered approach includes endpoint detection and response (EDR), regular backups with air-gapped copies, email filtering, security awareness training, and network segmentation to minimize the impact of potential attacks. **Q: Do you provide security awareness training?** A: Yes, we offer security awareness training programs for employees, including phishing simulations and best practices education to help reduce human-factor security risks. ### SME Edge Cybersecurity FAQ **Q: What cybersecurity services do you offer?** A: We offer a full range of cybersecurity services including security assessments, firewall management, endpoint protection, email security, security awareness training, and incident response. Our SME Edge package provides enterprise-grade security for small businesses. **Q: How do you protect against ransomware?** A: Our multi-layered approach includes endpoint detection and response (EDR), regular backups with air-gapped copies, email filtering, security awareness training, and network segmentation to minimize the impact of potential attacks. **Q: Do you provide security awareness training?** A: Yes, we offer security awareness training programs for employees, including phishing simulations and best practices education to help reduce human-factor security risks. ### Cloud Solutions FAQ **Q: What cloud platforms do you support?** A: We support major cloud platforms including Microsoft 365, Microsoft Azure, Google Workspace, and AWS. We can help with migration, management, and optimization of your cloud infrastructure. **Q: Can you help migrate our business to the cloud?** A: Yes, we provide full cloud migration services including assessment, planning, data migration, and post-migration support. We ensure minimal downtime and data integrity throughout the process. **Q: Is cloud storage secure for business data?** A: When properly configured, cloud storage is highly secure. We implement encryption, access controls, multi-factor authentication, and backup strategies to protect your business data in the cloud. ### Managed IT Services FAQ **Q: What is included in managed IT services?** A: Our managed IT services include proactive monitoring, patch management, antivirus and security updates, help desk support, backup management, network administration, and regular IT health reports - all for a fixed monthly fee. **Q: How much do managed IT services cost?** A: Pricing depends on the number of users, devices, and services required. We offer tiered packages to suit businesses of all sizes. Contact us for a customised quote based on your needs. **Q: Can managed IT services replace an in-house IT team?** A: Yes. Many small and medium businesses use our managed services as their complete IT department. You get access to a full team of specialists at a fraction of the cost of hiring in-house staff. ### 24/7/365 Proactive IT Monitoring FAQ **Q: What does 24/7 IT monitoring include?** A: We monitor your servers, workstations, network devices, and critical applications around the clock. Our systems detect issues like disk failures, high CPU usage, security threats, and connectivity problems before they cause downtime. **Q: How does proactive monitoring prevent downtime?** A: By continuously tracking system health metrics, we catch warning signs early - such as a failing hard drive or memory leak - and fix them before they escalate into outages that disrupt your business. **Q: Do you monitor after hours and on weekends?** A: Yes, our monitoring runs 24 hours a day, 7 days a week, 365 days a year. Critical alerts are escalated immediately regardless of the time, so your business stays protected around the clock. ### IT Help Desk FAQ **Q: How do I log a support ticket?** A: You can log tickets via email, phone (0800-696-373), or our online portal. Our help desk team triages every request and assigns it to the right technician for fast resolution. **Q: What are your help desk response times?** A: We aim to respond to critical issues within 1 hour and standard requests within 4 hours during business hours. Many issues are resolved remotely within minutes of first contact. **Q: Can your help desk support remote workers?** A: Absolutely. We provide remote support for employees working from home or on the road, including VPN troubleshooting, software installation, and device configuration. ### IT Outsourcing Services FAQ **Q: What is IT outsourcing?** A: IT outsourcing means handing over your IT operations - from daily support to strategic planning - to an external provider. We act as your complete IT department, handling everything from help desk to infrastructure management. **Q: Is IT outsourcing suitable for small businesses?** A: Yes, IT outsourcing is especially beneficial for small businesses that cannot justify a full-time IT team. You get access to diverse expertise and enterprise-grade tools at a predictable monthly cost. **Q: Will we lose control of our IT if we outsource?** A: Not at all. You retain full decision-making authority. We provide transparent reporting, regular strategy meetings, and act as an extension of your team rather than a replacement. ### IT Assessments and Consulting FAQ **Q: What does an IT assessment involve?** A: Our IT assessment reviews your entire technology environment - hardware, software, network, security posture, and processes. You receive a detailed report with prioritised recommendations to improve performance and reduce risk. **Q: How often should a business do an IT assessment?** A: We recommend a full IT assessment at least once a year, or whenever you experience significant business changes such as growth, office moves, or adopting new technology. **Q: Do you provide a roadmap after the assessment?** A: Yes. Every assessment concludes with a strategic IT roadmap that outlines short-term fixes, medium-term improvements, and long-term technology investments aligned with your business goals. ### Phone System Solutions FAQ **Q: What types of phone systems do you offer?** A: We offer modern VoIP (Voice over IP) phone systems including hosted PBX, on-premise IP systems, and Microsoft Teams voice integration. All solutions include features like call routing, voicemail, and conferencing. **Q: Can I keep my existing phone numbers?** A: Yes, we handle number porting so you can keep your existing business phone numbers when switching to a new system. The process is smooth with minimal disruption. **Q: How reliable are VoIP phone systems?** A: Modern VoIP systems are highly reliable when paired with quality internet connectivity. We include redundancy options and can configure failover to mobile devices to ensure you never miss important calls. ### Disaster Recovery Plans FAQ **Q: What is a disaster recovery plan?** A: A disaster recovery plan outlines the procedures and technology needed to restore your IT systems after an incident - whether it is a cyberattack, hardware failure, natural disaster, or human error. It defines recovery priorities, backup strategies, and team responsibilities. **Q: How often should backups be tested?** A: We recommend testing backup restores at least quarterly. Our managed backup service includes regular test restores and verification reports so you can be confident your data is recoverable when needed. **Q: What is the difference between backup and disaster recovery?** A: Backup is the process of copying data for safekeeping. Disaster recovery is the broader strategy for restoring your entire IT environment - including systems, applications, and data - to full operation after an incident. ### Internet Services FAQ **Q: What internet options are available for my business?** A: We offer fibre, wireless, LTE, and satellite connectivity depending on your location and requirements. We assess your site and recommend the best option for speed, reliability, and budget. **Q: Can you provide a backup internet connection?** A: Yes, we set up failover internet connections that automatically switch over if your primary line goes down. This keeps your business online even during outages from your main provider. **Q: Do you manage the internet service after installation?** A: Yes, we monitor your connection, manage the router and firewall, and liaise with the internet service provider on your behalf if there are any line faults or performance issues. ## Service Locations ### Nerds On Site Pretoria URL: https://nerdsonsite.co.za/home-solutions/computer-repairs-pretoria/ City: Pretoria, Gauteng Professional computer repair and IT support services in Pretoria. On-site and remote support available. ### Nerds On Site Johannesburg URL: https://nerdsonsite.co.za/johannesburg-computer-support/ City: Johannesburg, Gauteng Expert IT support and computer services in Johannesburg. Business and home solutions. ### Nerds On Site Sandton URL: https://nerdsonsite.co.za/sandton-computer-support/ City: Sandton, Gauteng Premium IT support services in Sandton. Serving businesses in the Sandton CBD and surrounds. ### Nerds On Site Cape Town URL: https://nerdsonsite.co.za/cape-town-computer-support/ City: Cape Town, Western Cape Reliable computer support and IT services in Cape Town. On-site technicians available. ### Nerds On Site Stellenbosch URL: https://nerdsonsite.co.za/stellenbosch-computer-support/ City: Stellenbosch, Western Cape IT support and computer services in Stellenbosch. Serving businesses and homes in the Winelands. ### Nerds On Site Durban URL: https://nerdsonsite.co.za/durban-computer-support/ City: Durban, KwaZulu-Natal Professional IT support and computer repair services in Durban and surrounding areas. ### Nerds On Site Port Elizabeth URL: https://nerdsonsite.co.za/port-elizabeth-computer-support/ City: Port Elizabeth, Eastern Cape Computer support and IT services in Port Elizabeth. Business and residential support. ### Nerds On Site Nelspruit URL: https://nerdsonsite.co.za/nelspruit-computer-support/ City: Nelspruit, Mpumalanga IT support and computer services in Nelspruit/Mbombela. Serving the Lowveld region. ## Blog Posts ### Understanding Zero Trust Connectivity Published: 2026-01-30 URL: https://nerdsonsite.co.za/blog/zero-trust-connectivity-how-it-works/ Zero Trust blocks all connections by default, only allowing verified traffic. Learn how this protects your business better than traditional security. ### Cybersecurity for SA Small Business Published: 2022-11-05 | Updated: 2026-01-30 URL: https://nerdsonsite.co.za/blog/what-is-cyber-security/ A practical guide to cybersecurity for South African SMEs. Learn what threats to watch for, what protection you actually need, and how to get started. ### Why IT Matters for SA Businesses Published: 2022-07-16 | Updated: 2026-01-30 URL: https://nerdsonsite.co.za/blog/why-information-technology-important-south-african-businesses/ From load shedding workarounds to POPIA compliance, SA businesses face unique challenges. Here is how the right IT setup helps you compete and grow. ### Benefits of Outsourcing IT Support Published: 2022-07-02 | Updated: 2026-01-30 URL: https://nerdsonsite.co.za/blog/benefits-outsourcing-it-support-south-africa/ Should you hire an IT person or outsource? For most SA businesses, outsourcing cuts costs by 25-50% while giving you access to skills you could never afford in-house. ### How IT Solves Common Business Problems Published: 2022-06-18 | Updated: 2026-01-30 URL: https://nerdsonsite.co.za/blog/it-solutions-to-business-problems/ Slow systems, security worries, wasted time on manual tasks. These business problems have IT solutions. Here are five common issues and how technology fixes them. ## Contact - Toll-free: 0800-696-373 - Book online: https://nerdsonsite.co.za/booking/ - Address: 98 10th St, Menlo Park, Pretoria, Gauteng 0081